Shipping
DELIVERY
Price
Between €4.99 and €9.99 depending on the weight of your order. (Free shipping based on cart amount or special promotions)
Insurance and Delivery Times
Products are insured by us until delivery.Parcels are shipped within 2 business days, except in exceptional cases of stock shortages. In such cases, the customer will be notified by email as soon as possible. Delivery is carried out by Colissimo.
Special Orders
Custom-made items and pre-order products will be delivered within 3 to 4 weeks, as specified at the time of your order.
Custom-made Items and Special Orders
Please note that these items are neither accepted for return nor exchanged.
Delivery Conditions
Delivery will only take place if all the following conditions are met:
– Payment approval by the payment centre
– Kirane reserves the right to refuse any order from a customer with whom there is a dispute relating to the payment of a previous or current order.
Order Tracking
The customer can track the delivery of their parcel using the tracking number sent to them by email.
SATISFACTION GUARANTEE AND RETURNS
Returns
At Kirane, we want you to be completely satisfied with your order. If, for any reason, you are not fully satisfied, you have 14 calendar days after receipt to submit your complaint or exercise your right of withdrawal.
Return Procedure
For any return request, please contact us beforehand. We will provide you with all the necessary information to proceed with ease.
Return Shipping Deadline
Once the return instructions have been sent by our team, the customer has 7 calendar days to ship the package. After this period, the return request may be considered void.
Return Costs
Return shipping costs are the responsibility of the customer, except in cases of manufacturing defects or errors on our part with the order.
Exchange and Store Credit
If the customer wishes to exchange an item (size, colour, or different model), they must contact Customer Service by email at: hello@kirane.com. Customer Service will inform them of the procedure to follow.
Return shipping costs for exchanges are free.
We can also offer a purchase code corresponding to the amount of the returned product, valid for one year.
Return Conditions
Returned items must be in perfect condition, in their original packaging and accompanied by all accessories, so that we can process an exchange or refund.
Uncollected Parcel at Pick-up Point: Any parcel not collected at the pick-up point and returned to our warehouse cannot be refunded, as the return period exceeds the regulatory 14 calendar days. In this case, we may offer the customer a credit of equivalent value to the product amount, or an exchange.
