Terms of sale
GENERAL TERMS AND CONDITIONS OF SALE
Effective from 7 September 2026
ARTICLE 1 — PURPOSE AND SCOPE
These general terms and conditions of sale govern all sales concluded on the website www.kirane.com between KIRANE and any customer acting as a consumer or non-professional.
Any order placed on the website implies full and unconditional acceptance of these terms and conditions. The customer confirms that they have read and accepted them before confirming their order.
KIRANE reserves the right to amend these terms and conditions at any time. The applicable terms and conditions are those in force on the date of the order.
ARTICLE 2 — SELLER IDENTIFICATION
- Trading name: Kirane
- Company: SARL K by K
- Registered office: 39 rue Saint-Sauveur, 75002 Paris, France
- SIRET: 97848786600011
- Intra-Community VAT number: FR 43978487866
- Publication director: Karine Naly
- Contact: hello@kirane.com
- Website host: Shopify
ARTICLE 3 — PRODUCTS
KIRANE offers home linen and textile accessories handcrafted in India, in particular using the traditional wooden block printing technique (block print).
Products are described and presented as accurately as possible. The photographs illustrating the items are not, however, contractually binding: screens and lighting conditions may alter the way colours are rendered.
As each piece is printed and made by hand, slight variations in shade, pattern, texture and dimensions are inherent to the manufacturing process. These variations are the hallmark of artisanal work and cannot be considered a lack of conformity.
Collections are produced in limited quantities. Product offers are valid while stocks last.
ARTICLE 4 — PRICES
Prices are shown in euros, inclusive of all taxes and exclusive of delivery costs. Delivery costs are indicated before the order is confirmed and are invoiced in addition.
KIRANE reserves the right to change its prices at any time. Products are invoiced on the basis of the prices in force at the time the order is registered.
For deliveries outside the European Union, customs duties, import taxes and customs clearance fees may apply on receipt. These remain payable by the recipient and are not included in the price displayed.
ARTICLE 5 — ORDERS
The customer selects the items they wish to purchase, confirms their basket, enters their contact details and delivery address, chooses their delivery method and then proceeds to payment.
Before final confirmation, the customer is shown a full summary of their order, allowing them to check the details and the total price and to correct any errors. Confirmation of payment constitutes confirmation of the order and acceptance of these terms and conditions.
A confirmation email summarising the order is sent to the customer. The sale is only definitively concluded once this email has been sent.
KIRANE reserves the right to refuse or cancel any order in the event of a payment problem, insufficient stock, a clearly incorrect delivery address, or a previous dispute concerning the payment of an order with the same customer.
ARTICLE 6 — PAYMENT
Payment is made online, in full at the time of ordering, by bank card (Visa, Mastercard, American Express, Paypal) or via Google Pay.
Transactions are secured by Shopify Payments with 3D Secure authentication. KIRANE never has access to the customer's bank details, which are transmitted in encrypted form to the payment service provider.
The order is only registered once approved by the payment processing centre. If payment is declined, the order is automatically cancelled.
ARTICLE 7 — DELIVERY
Products are delivered to the address given by the customer when placing the order. Delivery is carried out by Colissimo.
Costs and delivery times
- Belgium and the European Union — from €6.95 depending on the destination and weight. No free delivery threshold applies. Estimated delivery time of 5 to 10 working days after dispatch.
- United Kingdom, Switzerland and rest of the world — costs calculated at the basket, with no free delivery threshold. Estimated delivery time of 5 to 10 working days after dispatch.
The exact delivery cost is displayed in the basket before the order is confirmed. Special promotions may occasionally alter these conditions; when they do, they are announced on the website.
Parcels are dispatched within 2 working days, and up to 4 working days during periods of high demand, except in the exceptional event of a stock shortage or stock issue. In that case, the customer is informed by email as soon as possible.
Made-to-measure items and pre-order products are delivered within 3 to 4 weeks, as specified at the time of ordering.
Products are insured by us until they are delivered. A tracking number is sent to the customer by email as soon as the order is dispatched, allowing them to follow the progress of their parcel.
In the event of a delivery delay, the customer may contact KIRANE at hello@kirane.com so that a claim can be opened with the carrier.
Uncollected parcels — If the parcel is not collected within the time allowed by the carrier and is returned to the sender, the customer is invited to contact KIRANE. A new dispatch may be offered, with the re-shipping costs at the customer's expense, as well as store credit of equivalent value or an exchange.
ARTICLE 8 — RIGHT OF WITHDRAWAL AND RETURNS
In accordance with Articles L221-18 et seq. of the French Consumer Code, the customer has a period of 14 calendar days from receipt of their order to exercise their right of withdrawal, without having to give any reason or pay any penalty. This right applies to all items, including those bought on promotion or during the sales.
Procedure — The customer informs KIRANE of their decision by writing to hello@kirane.com. The return address and the steps to follow are then sent to them. They then have 14 days to dispatch the parcel.
Return costs from abroad — For any order delivered outside mainland France, including within the European Union, Switzerland and the United Kingdom, the return is arranged and paid for by the customer, using the carrier of their choice. No prepaid label is provided for these destinations. A tracked service is strongly recommended: parcels returned without tracking travel at the customer's own risk.
Manufacturing fault or error on our part — Whatever the country of delivery, if the item received is faulty or does not match the order, the return is covered in full by KIRANE, with no deduction whatsoever.
Exchanges and store credit — A customer wishing to make an exchange (size, colour or another design) should contact customer service at hello@kirane.com, who will explain the procedure. KIRANE may also offer a voucher code for the value of the returned product, valid for one year across the whole website. The choice between a refund, an exchange and store credit rests entirely with the customer.
Condition of items — Returned items must be in perfect condition, unwashed and unused, in their original packaging and complete with all their accessories. The customer may be held liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the products.
Refunds — Refunds are made within 14 days of recovery of the goods, to the payment method used when placing the order, and include the standard outbound delivery costs. A breakdown of the calculation is sent by email.
Exclusion — In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for goods made to measure or clearly personalised at the customer's request. This information is repeated at the time of ordering.
ARTICLE 9 — LEGAL GUARANTEES
Independently of any commercial guarantee, KIRANE remains bound by the legal guarantee of conformity, provided for in Articles L217-3 et seq. of the French Consumer Code, and by the guarantee against defects in the item sold, provided for in Articles 1641 et seq. of the French Civil Code.
Legal guarantee of conformity — The customer has two years from delivery of the goods to bring a claim. They may choose between repair and replacement of the goods, subject to the cost conditions set out in Article L217-12 of the French Consumer Code. They are not required to provide proof of the existence of the lack of conformity during the twenty-four months following delivery.
Guarantee against hidden defects — The customer may bring a claim within two years of discovering the defect and choose between rescission of the sale and a reduction in price, in accordance with Article 1644 of the French Civil Code.
The costs arising from the implementation of these guarantees are borne in full by KIRANE.
Please note that the slight variations in shade, pattern, texture and dimensions inherent to artisanal wooden block printing do not constitute a lack of conformity. They are inherent to the handmade manufacturing process and are indicated on each product page.
ARTICLE 10 — COMPLAINTS
Any complaint relating to an order, a delivery or a product may be sent to hello@kirane.com. KIRANE undertakes to acknowledge receipt and to respond as soon as possible.
ARTICLE 11 — USE OF THE WEBSITE
The website www.kirane.com is operated in compliance with French law and is regularly updated.
The customer undertakes to use the website lawfully and responsibly. In particular, they are prohibited from using the website for illegal or unauthorised purposes, from circumventing or attempting to circumvent its security systems, or from uploading and distributing files containing viruses or malicious software.
Access to certain services may require the creation of an account. The customer undertakes to provide accurate and complete information when registering and to keep their login details confidential. They are responsible for all activity carried out from their account.
Access to the website is provided without interruption, except in cases of force majeure, IT difficulties, problems related to the communications network or technical problems. KIRANE reserves the right to suspend access for technical maintenance.
ARTICLE 12 — INTELLECTUAL PROPERTY
All elements featured on the website — texts, images, photographs, graphics, logos, icons, patterns, sounds and software — are the exclusive property of SARL K by K or its partners, and are protected by copyright.
Any reproduction, representation, modification, adaptation or exploitation of all or part of these elements, by any means whatsoever, is strictly prohibited without the prior written authorisation of KIRANE. Any unauthorised exploitation will be deemed an infringement, liable to prosecution under Articles L.335-2 et seq. of the French Intellectual Property Code.
ARTICLE 13 — LIMITATIONS OF LIABILITY
KIRANE endeavours to provide accurate and reliable information on the website, updated periodically. However, KIRANE cannot be held liable for any omissions, inaccuracies, failures to update, unavailability or presence of viruses on the website, whether caused by KIRANE or by third-party partners.
KIRANE cannot be held liable for material damage related to use of the website resulting from use that does not comply with the technical specifications, the occurrence of a bug or an incompatibility. The customer must have recent equipment, free of viruses and equipped with an up-to-date browser.
These limitations do not apply to KIRANE's legal obligations regarding product conformity, legal guarantees and the right of withdrawal, as defined in Articles 8 and 9.
ARTICLE 14 — PERSONAL DATA
Personal data collected on the website is processed in accordance with the General Data Protection Regulation (GDPR) and French Law No. 78-17 of 6 January 1978, as amended.
KIRANE collects only the information necessary for managing orders, delivery, after-sales service and, subject to the customer's consent, sending commercial communications.
The customer has the right to access, rectify, erase, port, restrict and object to the processing of data concerning them. These rights may be exercised by simple request to hello@kirane.com.
No personal information is sold, exchanged or transferred to third parties for commercial purposes, with the exception of the service providers required to fulfil the order (payment, transport, hosting). In the event of a sale of the business, the data could be transferred to the purchaser, who would then be bound by the same obligations.
For further details, the customer is invited to consult the website's privacy policy.
ARTICLE 15 — COOKIES
Browsing the website may result in cookies being installed on the customer's device. A cookie is a small file that does not directly identify the customer but records information about their browsing, making it easier to access the website and allowing its traffic to be measured.
The customer may at any time configure or refuse cookies via the consent banner or their browser settings. Refusing the installation of certain cookies may limit access to certain features of the website.
ARTICLE 16 — AMENDMENT OF THE TERMS AND CONDITIONS
KIRANE reserves the right to amend or supplement these general terms and conditions of sale at any time. Amendments take effect as soon as they are published on the website and do not apply to orders already confirmed.
ARTICLE 17 — APPLICABLE LAW AND DISPUTES
These general terms and conditions of sale are governed by French law.
In the event of a dispute, the customer is invited to contact KIRANE at hello@kirane.com in order to seek an amicable solution. Failing agreement, the dispute will be brought before the competent courts in accordance with the ordinary rules of law. The consumer may, at their choice, bring the matter before the courts of their place of residence or those of KIRANE's registered office.
The above provisions do not affect the mandatory rights enjoyed by the consumer under the law of their country of residence within the European Union.
