Shipping policy

DELIVERY

Shipping Costs

Shipping costs range from €4.99 to €14.99 depending on the weight of your order. Free shipping may be offered depending on the order value or as part of special promotions.

Insurance & Delivery Times

All products are insured by Kirane until they are delivered. Orders are dispatched within 2 business days, except in exceptional circumstances such as stock shortages or unforeseen inventory issues. In such cases, the customer will be notified by email as soon as possible.

All orders are delivered via Colissimo.

Special Orders

Made-to-measure items and pre-order products will be delivered within 3 to 4 weeks, as specified at the time of purchase.

Made-to-Measure Items & Special Orders

Please note that made-to-measure items and special orders cannot be returned or exchanged.

Delivery Conditions

Delivery will only take place once all of the following conditions have been met:

  • Payment has been approved by the payment provider.

  • Kirane reserves the right to refuse any order from a customer with whom there is an ongoing or previous payment dispute relating to an order.

Order Tracking

Customers can track the delivery of their parcel using the tracking number sent to them by email.

SATISFACTION GUARANTEE & RETURNS

Returns

At Kirane, we want you to be completely satisfied with your order. If, for any reason, you are not fully satisfied, you have 14 calendar days from the date of receipt to contact us with your claim or exercise your right of withdrawal.

Return Procedure

For any return request, please contact us beforehand. We will provide you with all the information you need to complete the return process as easily as possible.

Return Shipping Deadline

Once our team has provided you with the return instructions, you have 7 calendar days to ship your parcel. After this period, the return request may be considered cancelled.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the event of a manufacturing defect or an error on our part regarding the order.

Exchanges & Store Credit

If you would like to exchange an item (size, color, or another model), please contact our Customer Service team by email at hello@kirane.com. Our Customer Service team will provide you with the necessary instructions.

Return shipping costs for exchanges are free of charge.

We may also offer a store credit code corresponding to the value of the returned product, valid for one year.

Return Conditions

Returned items must be in perfect condition, in their original packaging, and accompanied by all accessories, so that we can process an exchange or refund.

Uncollected Parcels at Pickup Points

Any parcel that is not collected from a pickup point and is subsequently returned to our warehouse will not be eligible for a refund, as the return period would exceed the statutory 14-calendar-day period. In such cases, we may offer the customer store credit equivalent to the value of the product or an exchange.